Why is the API not connecting? - Error 500 or 400

Error code 500

Customers can get an HTTP status code of 500 with the message Internal Server Error as a response for API calls. HTTP status code 500 is a generic error response that means that the server encountered an unexpected condition that prevented it from fulfilling the request.

Generally speaking, 500 response codes indicate non-programmatic failures, such as a database connection failure, or some other system/library dependency failure. In most cases, the customer can re-submit the same request in the future and expect it to be successful.

Customers can check iplicit StatusPage to ensure there is no current degradation to the service that might be affecting the request. 

If the error persist after attempting a re-try and there is no registered issues with the service in the Status Page, customers will need to send a support request to iplicit for our internal team to investigate. We recommend providing a screenshot of the error.

Error code 400

If the error encountered by the server was due to Customer input, then this would return an HTTP status code 400 Bad Request. The expectation is that the customer will correct the error in their request and resubmit.

A 400 Internal Server Error is an HTTP status code response that indicates that the server won't process the request because the syntax it received is perceived to be invalid or exceeds certain limitations set by iplicit.

Customers can troubleshoot by checking the following:

1. Make sure there is no error in the configuration of the request. Look for typos, whitespaces, or invalid JSON formatting

2. To identify the error, use the API Manager app (whichever the you, the customer, are using - ie Postman) to verify that all the data sent with the request is correct

3. Compare the iplicit API Documentation and iplicit API Reference and/or other service you are making a call to and verify that the below elements, if required, are configured correctly in the request:

   1. The request headers

   2. The parameters in the request body

   3. The query parameters

   4. The HTTP method

4. If the request contains special characters, you can try turning off encoding in your API Manager app

 If the error persist after checking all steps above and the request still looks correct, customers will need to send a support request to iplicit for our internal team to assist. We recommend providing a screenshot of the error.