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Why do I have duplicate transactions that I can’t see on my bank statements?

Modified on: Fri, 6 Jun, 2025 at 4:10 PM

When deleting bank statements, users have the option to Unassign and Delete. If a user selects unassign then the transaction lines themselves remain in the system but aren’t deleted, this means they will continue to appear on a bank rec. Upon the creation of a new statement, users can click assign and they can select the bank transactions that don’t link to a statement but still appear in a rec. If you would like to delete the duplicate transaction line, assign them to a statement and delete them.

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