Can I delete the text from the ‘Their ref’ box after posting a sale invoice?

If you have posted a Sales Invoice with a value in the ‘Their ref’ field but would like to delete this value, you will first need to unpost the document, edit it, and then remove the current value. 

To do this, select the document you want to edit, click on the three dots, then choose ‘Corrections’ and select ‘Unpost.’

Please note: You will not be able to delete the value by selecting ‘Amend.’ This option only allows you to make adjustments to the existing value in the field, such as changing the reference number from REF1230 to REF007.

Once the document is unposted, you can then ‘Edit’ the document and remove the value from the ‘Their ref’ field.